Customers

The Customer object represents a person your business has contact details for.

A customer is created the first time Harlyy sees those details, which happens in three ways: a survey submission whose contact step was filled in, an order webhook carrying an email or phone number, or a record created directly through the API or the dashboard.

Customers are deduplicated per business, matched on email first and phone number second. Someone who places an order and then leaves feedback with the same email resolves to a single customer rather than two, which is what allows their feedback to be tied back to the transaction that prompted it.

The customer is the link between orders, submissions and rewards. A reward can only be issued against a customer with an email address, so a submission with no customer attached produces no reward.

The Customer Object

Schema Customer not found in OpenAPI spec.